Customer Identity Verification Requirements

Last Updated: August 27, 2026

Introduction

This page is published under Section 11(b) of the Merchant Terms of Service and forms part of the compliance program described in that Section. It sets out the jurisdictions designated by NUCL Technologies Inc. (“EukaPay”), or by any of EukaPay’s banking, payment or custody partners, in which a Customer may be required to complete identity verification as a condition of completing a payment, together with the verification requirements applicable to those jurisdictions.

As provided in Section 11(b) of the Merchant Terms of Service, EukaPay may amend this page at any time without amending the Merchant Terms of Service. Merchants should check this page frequently to ensure that they have reviewed the latest version. If we make any changes, we will revise the Last Updated date above.

Capitalized terms used but not defined on this page have the meanings given to them in the Merchant Terms of Service.

1. Designated Jurisdictions

The following jurisdictions are currently designated for the purposes of Section 11(b) of the Merchant Terms of Service. A Customer located in a designated jurisdiction may be required to complete identity verification before a payment can be completed.




Group A jurisdictions

• Russian Federation

• Ukraine

Group B jurisdictions

• Angola

• Bolivia

• Bosnia and Herzegovina

• Bulgaria

• Cameroon

• Côte d’Ivoire

• Democratic Republic of the Congo

• Haiti

• Iraq

• Kenya

• Kuwait

• Lao People’s Democratic Republic

• Lebanon

• Monaco

• Nepal

• Papua New Guinea

• South Sudan

• Syrian Arab Republic

• Venezuela

• Viet Nam

• Virgin Islands (British)

• Yemen

For the purposes of this page, a Customer is treated as located in a designated jurisdiction where either the Customer’s country as determined by EukaPay from the Customer’s IP address, or the Customer country recorded on the applicable invoice, is a designated jurisdiction.




EukaPay may restrict, condition or decline payments from any Customer jurisdiction at any time and without notice, as provided in Section 4(a) of the Merchant Terms of Service.

2. Verification Requirements

Where identity verification is required, the Customer will be asked to provide the following information and documentation:




Group A jurisdictions

• a government-issued identity document;

• a liveness check (a facial scan captured by the Customer’s device); and

• address information.

Group B jurisdictions

• address information.

A Customer will also be asked to provide an email address in order to begin verification. EukaPay may require any Customer to provide additional information or documentation, including the information and documentation listed for Group A jurisdictions, where EukaPay or any of its banking, payment or custody partners considers it necessary or where required by applicable law.

3. Validity of Verification

Verification completed by a Customer is generally valid for up to two years. EukaPay may require a Customer to complete verification again at any time, at its discretion or where required by applicable law.

4. Merchant Disclosure Obligations

As provided in Section 11(b) of the Merchant Terms of Service, you are responsible for disclosing to your Customers, in your own checkout, terms of sale and privacy notice, that identity verification may be required and that Customer information will be collected and processed by EukaPay and its service providers for that purpose. EukaPay has no liability to you in respect of any payment that is not completed, or any checkout that is abandoned, because a Customer fails or declines to complete verification.

5. Processing of Customer Information

Information collected for verification purposes is collected, used and disclosed in accordance with our Privacy Policy, a copy of which can be found at: eukapay.com/legal/privacy.

6. Contact

If you have questions about these verification requirements, please contact us at eukapay.com/legal/contact.